NTISthis.com

Evidence Guide: MSS404053 - Use DMAIC techniques

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS404053 - Use DMAIC techniques

What evidence can you provide to prove your understanding of each of the following citeria?

Identify an area requiring improvement

  1. Identify customer needs from process.
  2. Identify customer benefits delivered by process.
  3. Identify areas requiring improvement.
Identify customer needs from process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customer benefits delivered by process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas requiring improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply DMAIC process

  1. Define improvement project.
  2. Acquire required measurements/data.
  3. Analyse data and determine possible process improvements.
  4. Develop and test improvement solutions.
  5. Control and standardise the improvement.
Define improvement project.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire required measurements/data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and determine possible process improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and test improvement solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control and standardise the improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and confirm improvement

  1. Determine and document benefits.
  2. Ensure procedures and other relevant documentation is updated for improved procedure.
  3. Review process data after an appropriate period and confirm the improvement.
Determine and document benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure procedures and other relevant documentation is updated for improved procedure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review process data after an appropriate period and confirm the improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify an area requiring improvement

1.1

Identify customer needs from process.

1.2

Identify customer benefits delivered by process.

1.3

Identify areas requiring improvement.

2

Apply DMAIC process

2.1

Define improvement project.

2.2

Acquire required measurements/data.

2.3

Analyse data and determine possible process improvements.

2.4

Develop and test improvement solutions.

2.5

Control and standardise the improvement.

3

Review and confirm improvement

3.1

Determine and document benefits.

3.2

Ensure procedures and other relevant documentation is updated for improved procedure.

3.3

Review process data after an appropriate period and confirm the improvement.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify an area requiring improvement

1.1

Identify customer needs from process.

1.2

Identify customer benefits delivered by process.

1.3

Identify areas requiring improvement.

2

Apply DMAIC process

2.1

Define improvement project.

2.2

Acquire required measurements/data.

2.3

Analyse data and determine possible process improvements.

2.4

Develop and test improvement solutions.

2.5

Control and standardise the improvement.

3

Review and confirm improvement

3.1

Determine and document benefits.

3.2

Ensure procedures and other relevant documentation is updated for improved procedure.

3.3

Review process data after an appropriate period and confirm the improvement.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability on one (1) or more occasions to:

identify a required improvement

apply DMAIC to that improvement

confirm the improvement has occurred.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

methods of identifying customer needs and benefits

methods of identifying areas requiring improvement

DMAIC processes

methods of confirming benefits and improvements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems ,including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

DMAIC includes all of:

define

measure

analyse

improve

control and standardise.

Define improvement project includes all of:

'as is' process map

defining benefits from the project

problem statement

goal statement

project scope.

Measurement includes one or more of:

identification of key measures/attributes

sampling schedule for project

variations and limits.

Analyse includes one or more of:

statistical analysis of data

root cause analysis

use of various problem solving/analysis tools.

Improvement includes one or more of:

generation and testing of improvements

selection of appropriate improvements.

Control and standardise includes one or more of:

documenting

transferring ownership of improved process.